Salesforce

Community Cloud

 
 
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Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.

Community Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.

External Communities

You can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. Or you can connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them.

Internal Communities

HR and IT Help Desk can engage employees and deliver critical knowledge and instructions. And from onboarding to payroll to IT troubleshooting, employees can help themselves to the information they need, 24/7.

Employees find, share, and collaborate on content in real time, and connect with others in the social intranet — beyond the boundaries of their department, office, or even country.

Because Community Cloud is built on the Salesforce platform, you can connect any third party system or data directly into the community. Your organization gains the flexibility to easily create multiple communities for whatever use case your business demands.

 
 
 

Box

Integrations

 
 
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JCS integrates Box with your existing on-premise or cloud-based systems, allowing you to operate a seamless system. Keep the advantages of your existing tools and investments while gaining the advantages of cloud-based infrastructure.

  • Box for Salesforce – custom integration into all Salesforce objects including the Salesforce Community Cloud
  • Box for ServiceNow – Box integrated into ServiceNow to allow all the Box capabilities within Service Now
  • Custom Box development on the Box platform
  • Data migrations and strategy to migrate data from file servers, SharePoint and all other data sources into Box
 
 
 

Jive

Support Services

 
 
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New Community Launch

  • Opportunity analysis
  • Strategic and tactical approach
  • Detailed implementation plans
  • Project management
  • Governance
  • Internal and external communications plans
  • Community rollout
  • Engagement and adoption programs
  • Ongoing community growth and moderation

Customizations

JCS can customize your instance of Jive to match your business requirements, including design, brand integration, plugins, add-ons, and user experience. Previous customization’s include:

  • Bringing your community seamlessly into your other web properties
  • Bringing your community into your other digital assets including community in-game experiences
  • Custom theming to support your brand and marketing messages
  • Custom tiles, widgets and add-ons – all upgrade safe to ensure your investment is protected.

Integrations

We have years of deep technical expertise in:

  • SharePoint integration
  • Integration with Active Directory to simplify security
  • Single Sign On (SSO)
  • Integrating content from Salesforce.com and other CRM systems
  • Integration with ServiceNow
  • Box
  • Okta

Upgrades

  • On Premise to On Premise
  • On Premise to Hosted
  • On Premise to Cloud
  • Hosted to Hosted
  • Hosted to Cloud

 

We also routinely assist customers with cloud upgrades, testing and verifying that their particular customizations and add-ons will successfully upgrade with as little disruption as possible.

 
 
 

Igloo

launch & Support

 
 
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MORE THAN A SOCIAL COLLABORATION TOOL

Igloo is built for business. It creates connections between people at work, but not at the expense of productivity or engagement. Social interactions take place within the context of work, and it’s easy to understand what activities are critical versus extracurricular.

MORE THAN A COMPANY NEWS BLOG

Top-down communication is an essential part of employee communications. Many companies use leadership blogs or mass emails to distribute company updates, but true engagement happens when conversations are driven from the bottom up. With interactive features like newsfeeds and discussion forums, Igloo gives employees a channel to interact with (and celebrate) each other, from wherever they are.

MORE THAN A GLORIFIED DOCUMENT SHARE

With Igloo, your information can be stored as documents in searchable folders or as articles in a wiki that can be updated by anyone on your project team. And you can set permissions by group, so you know everyone who needs access has it, without ever involving IT.

Ready to take your intranet to the next level? JCS will take you there!

Whether you are launching a fresh new intranet site or migrating from another platform to Igloo, JCS will guide you along the way with proven strategies in adoption, on-boarding and change management.

NEW COMMUNITY

  • Kick-off with the team to dissect wide use cases and deep ones resulting in a solid community plan in your hands
  • Guide you through the multiple decisions on community structure, look, information architecture and more all while training you to become Igloo super-users
  • Support after your community launch

MIGRATION

  • Technical expertise to migrate your valued content into Igloo cleanly and concisely
  • Work with you to devise a change management plan for your new intranet
  • Train your users and your champions to become Igloo experts as they were in the old platform
 
 
 

Put our expertise to work for you.

 
 
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